The passengers didn’t notice a thing – and that was the goal. The crew’s highest achievements on the high seas take place below deck, in the galley kitchens, in the laundry or in the corridors only used by the staff. There they are more efficient than ever before and as a result, fresh goods are loaded quickly, luggage is quickly brought to the right cabin and laundry gets done on time. “Ultimately, our ship’s guests benefit from the streamlined operations – and that’s the key benefit,” says Executive Vice President Harri Kulovaara.