AI agents are far more than just a technological trend. When used effectively, they can significantly impact the future viability of industry and the economy. As Dr. Dana Ruiter, Senior Consultant for Artificial Intelligence at Porsche Consulting, explains in the interview, they unleash their full potential when companies build clear-cut, dedicated AI agents with strong involvement of their own process experts.
It is crucial to understand that an AI agent is not suitable for every use case. While targeted “deep” agents support specific processes efficiently, comprehensive “broad” agents enable wide-ranging access to internal data and functionalities across the entire organization. This requires a focused process analysis, clear requirements, and high‑quality data. Equally important is empowering employees: Only when they understand how AI agents work, which use cases they are suited for, and how to handle data responsibly can companies achieve sustainable efficiency gains.